Payments:
GoCardless will send you a request for payment after we have cleaned your windows and payment is collected 5-7 days after your clean. An email notification will be sent prior to your payment being taken informing you of the amount due and the date that the payment will be collected and you have full control as you would with any Direct Debit payment set up.
Full payment must be received within 7 days of the invoice date (unless otherwise stated).
For larger jobs, we may request a deposit to secure your booking. This deposit will be deducted from your total bill. Please note that deposits are non-refundable should you choose to cancel your booking.
Late payments, will be charged interest at 2.5% a month while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis. We reserve the right to charge you £10 for administration, £10 for legal notices, £20 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.
Any data gathered from you about you or your company will not be disclosed to any third party.
First cleans: For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up. Achieving optimum cleaning results may require 2/3 cleans. Detergent residues from previous traditional window cleaning methods and if your windows and frames have not been cleaned for a number of months may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however, in most cases, this will cease after a couple of cleans once the dirt is removed fully from the frame areas.
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us.
Satisfaction Guarantee: If there is a problem with the standard of the window cleaning, it must be reported within 24 hours of cleaning and we’ll come back until you’re completely satisfied. Please note that photos will be requested prior to our team returning to your property.
Regular window cleaning & frequency: We offer the choice of every 4 or 8 weekly visits. We ask for some flexibility on time scales due to rain, bank holidays and other factors of a week either side of the time due. Due to the nature of our business we cannot guarantee exact times or dates for regular window cleaning.
When arranged cleans, gates must be left open the day of your clean. If the gate is locked and access cannot be gained to do a full clean, you will be charged the full price unless we can gain access to another way.
Turning us away: Lincs Window Cleaning work to be as reliable as possible for you, but in order to operate as a small business we appreciate our customers being reliable too. We make time and space for your requested 4 or 8 weekly scheduled clean. If you cancel the night before or on the day of your scheduled clean it is too late for us to replace your clean with another customer. We reserve the right to charge you the full price, and/cancel any further scheduled cleans with us.
Bad Weather: Our pure water system works in all weathers, therefore we can clean your home/premises in all conditions without affecting quality, including medium rain and low temperatures, but excluding storms and strong winds.
Damage: Lincs Window Cleaning Ltd do not accept liability for damage caused by decorative or structural defects at your property, such as but not limited to, ill-fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loosely stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc. The brushes we use are specifically designed for window cleaning and are made of a soft plastic headstock with nylon bristles. There is nothing on the brush which can scratch your glass.
Photography and filming disclaimer: Please note that photographs and footage may be taken when we carry out our services. These will be used for marketing and publicity in our publications, on our website and in social media or in any third party publication. Please contact us if you have any concerns or if you wish to be exempted from this activity.
Refer a friend offer: For each friend, family member or neighbour you refer that uses us for more than one clean, you will receive a 50% discount on your regular window clean. This offer can be used for each referral you make. The 50% off discount can only be used for window cleaning and no other services
Annual recurring booking offer: For gutter/fascia/soffit cleaning and gutter emptying only. First clean will be charged at full price, each yearly recurring clean will be reduced by 20% if one service is booked, or 30% if both services are booked. Booking must be made within 12 months of the last clean to be eligible for discount.