FAQ

Most frequent questions and answers

We do all of our window cleaning from the safety of the ground with our vehicle mounted, pure water Reach & Wash Systems.

 

First, tap water is triple filtered and purified at our base in Lincoln (as you may have noticed Lincolnshire’s water is very hard – you can see this by how cloudy a glass of tap water is – so we take extra precautions in our filtration process) and transported in large water tanks in our vans. We then pump our ultra-pure water up telescopic poles with specialist brush heads. The dirt is scrubbed from your frames, glass and sills and then the window is rinsed and left to dry naturally. We leave your windows wet, as the water is so pure it dries without leaving any marks or white droplets. No more dirty water or cloth’s that have been used on other houses.

 

By using this method, we can reach and clean windows that traditional window cleaners cannot, even above your conservatory or low-level pitched roofs.

We are a family run business and we truly take pride in our reputation and the quality of our work and our reviews show this. Here’s what we think are some of the reasons you should use us:

 

  • Firstly, all our work is guaranteed! It rarely happens, but if for any reason you are not happy with our service, we will re-clean the same or following day free of charge until you are happy.
  • Our fleet of Reach & Wash equipped vehicles already serve hundreds of homes and happy customers across Lincoln and its surrounding villages.
  • All staff are fully trained, friendly and reliable.
  • We are not a franchise; all our staff work directly for us.
  • We clean high and hard to reach windows and always include glass, frames, sills and door panels as standard.
  • We will text or email alert you the day before we clean.
  • Payments are automated to save you time and hassle.
  • Our staffed office is open 9am to 5pm Mon- Fri so you can always reach us.
  • As an existing customer, we are pleased to give you 50% off your window clean every time you recommend a friend, family member or neighbor!

Yes, we take extra precautions and have consulted with health and safety advisers to ensure we have the correct risk assessments, policies and procedures in place. Currently all of our work is outside so are able to carry out cleaning. We have reduced internal window cleaning to commercial customers only when there is no staff on site. For your safety there is no contact: appointment reminders, invoices and payments are done digitally. All staff currently travel alone in their designated van or if needed, PPE is worn when there are more than one staff member in a van.

We clean gutters with our industrial power gutter vacuums. We use carbon poles to reach up to 4 floors and suck all debris out leaving nothing left in the gutter. We will take all waste material away with us. Occasionally we may need to manually remove debris if, for instance, you have gutter protectors.  

We will send you a text reminder the day before. Due to the nature of our job, it is hard to give an exact time ie. we may have to stop temporarily due to weather conditions, we could get stuck in traffic etc. We request that you leave any gates open on the day of the clean and we can lock them afterwards. If you need us to be there by a specific time, please do let us know with plenty of notice and we will try our best to accommodate it.

We will still clean in the rain, as long as it’s safe and not torrential. As we use pure water, the rain should not affect the quality of the clean. If for any reason it does, let us know within 24 hours and we will return and reclean free of charge!

Please fill out our quick quote form so we can give you an accurate quote: 

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We scrub the dirt of with our brushes and then rinse them down with pure water, leaving them wet. They should dry crystal clear with no sports or streaks as we use pure water. As they are left to dry naturally, we would never squeegee or wipe them down as this would leave streaks.

We have many digital options for you to make a payment such as direct debit (this is our preferred payment option) with payments only ever debited AFTER we clean. There is also online debit/credit card and BACS payment options.

In general, most areas are visited a minimum of 4 to 8 weeks so we can add you to those rounds.

We don’t have any contracts or a minimum amount of window cleans you have to commit to – just simply let us know as soon as possible.

Lincoln – Saxilby – BurtonBurton WatersSkellingthorpeDoddingtonWhisby – Thorpe on the Hill – Morton – Swinderby – Collingham  -Witham St Hughes – Bassingham – Coleby – HarmstonWaddington – North Hykeham -South Hykeham – BlankleyMetheringhamDunstonNoctonPotterhamworthBranston HeighingtonWashingboroughCherry WillinghamNettleham – Sudbrook – Barlings – Birchwood – Welton – Sudbrook – Bardney – Reepham – Faldingworth – Market Rasen

Is your area not on here? Get in touch we may be able to add you to our rounds.

Yes, we are a registered Limited company. We are fully insured with public and employee liability insurance.

We want you to be happy and to maintain our excellent reputation. So, if for any reason you’re not happy just let us now and we will do what it takes to put a smile on your face. It’s very rare but sometimes you can get white spots or a streak, especially if your windows haven’t been cleaned in a while.  Rather than waiting until the next clean just let us know within 24hours and we will return the same or next day to correct this for you, no questions asked or hard feelings.  

Externally no, we truly believe using our pure water, Reach and Wash system delivers better results, is safer for you and our window cleaners, as well as maintaining your privacy.

We do however use traditional methods on the inside of your windows. The floor would get a bit wet if not! 

Have another question we haven’t already answered? Feel free to ask us here: Contact us