Before You Hire a Window Cleaner: 6 Must-Do’s
Having clean windows can make a huge difference in the appearance of any home or business. It is important to find the right window cleaner for the job, and making sure they are reliable and trustworthy is essential. In this article, we will go over seven things to check when hiring a window cleaner to ensure that they are reliable and knowledgeable in window cleaning. We will discuss what questions to ask, their experience and qualifications, how they prefer to be paid, and more.
1. Insurance
When hiring a window cleaner, it is important to check their public liability insurance policy. This will ensure that if there are any issues or accidents while the window cleaner is on your property, you will be covered and not held liable for any damages. Additionally, checking their insurance policy can give you an idea of how reliable and professional the window cleaner is as many reputable companies will have adequate coverage. Lastly, checking insurance can help protect both parties from any unwanted legal issues that may arise in case of an accident or injury. Some key facts to check are, the date it expires, and the activities they are covered for, eg if they are insured for window cleaning they may not be covered for other activities such as roof cleaning or pressure washing. You may also want to check the amount they are covered for. It is really important to check this so you are covered for any damage that may occur to your home including injury or worse. This isn’t unique to window cleaning all businesses in the UK should have public liability insurance as a legal requirement.
2. Responsiveness
When hiring a window cleaner, it is important to consider their responsiveness. Questions about the job should be answered promptly and courteously so you can be sure that the job will be done properly. You also want to make sure that the window cleaner is organized and punctual as this will ensure that your windows are cleaned in a timely manner. Lastly, responsive customer service is a sign of professionalism which will result in a quality job done efficiently. A simple way to do this is to call them and see if anyone answeres and if not how long before they call back. You can also see on google and Facebook messenger a company’s average response time. Although no one company is absolutely perfect there is nothing more frustrating than not hearing back once you have made contact, it’s just rude and unprofessional.
3. Method and Equipment
When hiring a window cleaner, it is important to check the method and equipment they will use. This ensures that your windows are cleaned correctly and safely. Make sure the window cleaner uses professional-grade products, such as cleaning solutions and tools, for the best results. Additionally, you should ask about their safety procedures in case of any accidents or mishaps while they are working on your windows. A good question to ask is: do you use the traditional method for window cleaning or a water-fed pole? Both can have excellent results although the health and safety laws are leaning towards the water-fed pole method for high-reach work as it is less likely to cause a fall from working at height.
4. Reputation/Reviews
Reading reviews and testimonials before hiring a window cleaner is essential to ensure you are getting quality service. Reviews and testimonials allow you to read what other customers have experienced with the window cleaner and can provide valuable insight into their services. By researching customer reviews and testimonials, you can identify any potential issues or pitfalls associated with the window cleaner and make an informed decision about whether they are the right choice for your needs. Some of the best platforms to read window cleaner reviews are Google, Facebook, and Trustpilot.
5. Certification and training
When looking for a window cleaner, it is important to make sure that they have the proper training and experience to do the job correctly. Checking their training can help you save time and money in the long run, as a properly trained window cleaner will be able to do the job in a fraction of the time it would take someone without training. Additionally, with proper training comes the confidence of knowing that your windows are being cleaned correctly and safely. Therefore, taking the time to check a window cleaner’s training is essential if you want to ensure you are getting quality service. There are training courses specifically for window cleaners by BWCA (British window cleaning academy) and the industry trade organization the federation of window cleaners that offer window cleaning and health and safety training.
6. Professionalism
When hiring a window cleaner, you want to ensure you are getting the best service for your money. Checking their professionalism is an important step in the process. You should look for reviews from past customers and make sure they have a good reputation in the industry. Additionally, it can be beneficial to inquire about their experience level, as well as ask if they have any certifications or professional associations that would indicate they are qualified to do the job correctly and safely. When hiring a window cleaner, it is important to check their appearance. A neat and tidy presentation is indicative of someone who takes pride in their work and will do a thorough job. Additionally, an orderly appearance can give you confidence that the window cleaner will respect your property while they are working. Lastly, by checking the window cleaner’s appearance you can assess whether or not they have the necessary protective clothing to perform their work safely. Booking frequency and notifications such as receiving an appointment reminder and invoice that suits you are also good indicators to see if they are a professional fit for you and don’t just turn up when they feel like it. Ultimately it’s making sure that is also a good fit for you and aligns with your values giving you peace of mind.